Returns & Exchanges

At The Genie Company, we want you to feel magical in your new wardrobe, which is why we offer a 30-day window for easy returns and exchanges on all unworn items. Simply ensure your garments are in their original condition with tags attached to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Package Your Items

  Place the unworn apparel back into its original packaging, ensuring all designer tags and security seals remain intact.

• 3.
  Print and Attach Label

  Download your prepaid shipping label from the portal, print it out, and securely affix it to the outside of your return parcel.

• 4.
  Drop Off and Track

  Hand your package to the designated carrier and keep your tracking receipt; your refund will be processed within 5-7 business days of arrival.